Meet The Team

Mr. Williams co-founded Crown Asset Management in 2004. He began his financial career in 1997 by obtaining his National Association of Securities Dealers licenses and becoming a Registered Representative with Merrill Lynch. He later left Merrill Lynch and began working for First Union National Bank/First Union Securities in Atlanta. At First Union, he continued to expand his focus in financial services to include investment advisory, consumer, commercial lending and many other banking and investment services. For four years, Mr. Williams served as a consultant to another debt management company, where he advised on various strategic and operational issues. He has overseen the Company’s capital raising efforts for purchasing receivables. He is also responsible for establishing, managing and cultivating client and vendor relationships. Since 2002, Mr. Williams has been directly involved in the purchase and sale of more than $8.0 billion of face value in receivables. Mr. Williams earned his BS in Finance from Florida State University. Mr. Williams is an active member of Receivables Management Association International (RMAI). He has served as a volunteer for various RMAI committees since 2015 and was elected to the RMAI Board of Directors in 2021. He has served as Secretary and is currently serving as Treasurer on the RMAI Board.

Mr. Arnold joined the Company as Chief Financial Officer in 2016. He has over 25 years of accounting, finance and management experience. Mr. Arnold is a former Director in KPMG’s transaction advisory service practice where he provided acquisition due diligence services to multinational clients in a myriad of industries. He was also a Director in Navigant Consulting’s lender services practice where he managed a consulting practice that provided quality of earnings analysis and other services to specialty lending groups. Most recently, Mr. Arnold served six years as Chief Financial Officer of a well-known international restaurant company and has served other companies in similar capacities. He is a former U.S. Navy Officer and is a veteran of Operation Desert Storm. Mr. Arnold received a BS in Mathematics from North Carolina State University, a MBA from National University and is a CPA.

Shawn joined the Company in 2020 as Director of Finance. His responsibilities include capital markets, prospective portfolio acquisition evaluation, mergers and acquisitions, due diligence, deal structuring, legal documentation, and relationship management. Prior to joining Crown Asset Management, Shawn was the Senior Director of Business Development for Ovation Partners, an Austin, TX based open-end private credit fund focused on specialty finance transactions in lender finance, litigation finance, distressed debt investing, and supply chain finance. Prior to Ovation, Shawn spent nine years at CIBC Bank USA (formerly known as The PrivateBank) where he was a Managing Director in the Specialty Finance / Lender Finance group. While at CIBC, Shawn was instrumental in helping grow the group’s loan portfolio to over $1 billion. He has extensive experience in lending to direct and indirect non-bank financial institutions focused on near-prime and non-prime consumer markets, commercial finance companies, as well as distressed debt investors. Shawn prides himself on being a trustworthy business partner with the necessary industry experience to add meaningful shareholder value. Shawn holds a Bachelor of Business Administration (Finance and Marketing) as well as an MBA (Financial Analysis / Investments and Project Management) both from Saint Xavier University. He is actively involved in Big Brothers Big Sisters, the Receivables Management Association, the American Financial Services Association, the Structured Finance Network, and was formerly a member of Saint Xavier’s football team.

Mr. May joined Crown Asset Management in 2022 as General Counsel. He has 15 years of legal and regulatory compliance experience in the consumer finance industry. Prior to joining the Company, Mr. May served as Assistant General Counsel for a leading non-bank financial services company. With his background, he brings expertise in several consumer finance law areas such as the Equal Credit Opportunity Act, the Fair Credit Reporting Act, Gramm-Leach-Bliley, the Fair Debt Collection Practices Act, and others. He has a history of successful dealings with state and federal regulators. Mr. May graduated with a Bachelor of Science in Political Science from Kennesaw State University and he earned his Doctor of Jurisprudence from The University of Tennessee.

Mr. Murray joined Crown Asset Management in 2023.  He has over 15 years experience in accounts receivables and consumer specialty finance. Most recently, he was the VP of Risk Management at Flock Specialty Finance. Prior to that, Mr. Murray was a Director of Revenue Management at Credigy. There, he was responsible for oversight and performance of secured and unsecured consumer receivable portfolios overseeing $1B+ in performing and non-performing consumer assets in the US and Puerto Rico. Additionally, Mr. Murray has experience in underwriting, data ingestion, data quality and data visualization to provide reporting and analysis on portfolio performance metrics. Mr. Murray received his BS degree from Kennesaw State University.

Mrs. Varner joined Crown Asset Management in 2024 as Vice President, Internal Audit bringing in excess of thirty years accounts receivables industry experience.   Most recently, Mrs. Varner held Director roles at an industry leading law firm, where she managed departments including Client Services, Media, Affidavits, Inventory Management, Onboarding, Audit functions and Internal Audit.  Prior roles had Mrs. Varner overseeing key law firm relationships for a publicly traded debt buyer and numerous Legal Operations and Network Management roles within a prior law firm.   Mrs. Varner is a certified Credit and Collection Compliance Professional (CCCP) with ACA International, a Certified Receivables Compliance Professional (CRCP) with RMAi, and a Certified Third Party Risk Professional (CTPRP). 

Mr. Terwoord joined the Company in 2006 as CFO and now serves as a Senior Advisor. Mr. Terwoord has over 40 years of accounting, financial and management experience. He began his career at Arthur Andersen and Co., followed by a controllership at a large Coca-Cola bottling company. He then spent 14 years in the automobile rental industry where he was Chief Financial Officer of two publicly-traded companies, leading both through their IPOs. Mr. Terwoord also owned a manufacturing and distribution business for seven years before entering the debt buying industry in 2005, where he served as CFO of another debt buyer prior to joining Crown Asset Management. Mr. Terwoord received his BBA from Ohio University, his MBA from Youngstown State University and is a CPA.

Mr. Deter is Director of Business Development and joined Crown Asset Management in May 2018, bringing 32 years of Accounts Receivable Management experience. He has served in several key senior management roles including 17 years with Discover Card where he managed Discover’s former debt sales program. He has also served as EVP of Acquisitions and Business Development in the debt purchasing sector and as VP of Compliance with a third-party collection agency. Mr. Deter’s experience in the issuer and purchaser positions, combined with his experience surrounding compliance, provides unique knowledge and understanding of debt sale transactions and relationships. He attended Franklin University and is a regular attendee and speaker at industry conferences.

Ms. Kagansky joined Crown Asset Management in 2012. She has been managing in the accounts receivables management industry since 1996 with experience in the debt buyer, collection agency, legal recovery, and legal network management verticals. She has held various management positions in Operations, Compliance, Legal Network Management, and Relationship Management. Jessica managed Crown’s Operations department for over 10 years, most recently as the SVP of Operations. At the beginning of 2023, Jessica moved into her current role of SVP, Risk Management where she developed, launched, and now manages Crown’s Enterprise Risk Management program. She attended Gainesville State College and the University of North Georgia and is a regular attendee at industry related courses and symposiums. Jessica currently serves on the Consumer Relations Consortium’s Regulatory Steering Committee and sits on the Board of Directors of the Georgia Collectors Association.

Ms. Luebcke joined Crown Asset Management in 2017, bringing over 15 years of customer service and management experience in the accounts receivable management and payment processing industries. Most recently, Ms. Luebcke served as VP of Service for FHS | Seniorcare Payment Solutions where she oversaw the teams responsible for relationship management, client and caregiver support, benefits analysis, and processing, as well as EasyPay, the company’s ‘private pay’ customer portal. She also served as VP of Litigation Network Management and VP of Investor Relations for a mid-sized debt buyer. Previously, she oversaw the customer service team, new client onboarding, and major account management as the Director of Customer Support at Payliance, a payments and collection services business with 30,000+ customers. Ms. Luebcke earned her Bachelor’s Degree in Music and Master’s Degree in Music Education from the University of Mississippi.

Ms. Scoggins joined Crown Asset Management in February 2018. She has over 20 years’ experience across all phases of account management, receivables management, banking operations and general operations with an emphasis on large complex projects, system conversions, implementations, and process improvements. She was VP of Operations at Prudential Bank and served as Project Lead for the startup of GMAC Bank. Ms. Scoggins supported the National Attorney Network through many buyouts and its ultimate transition to Capital One in 2016. Ms. Scoggins has a wealth of experience managing day-to-day process improvements and conversions across many organizations and platforms. Ms. Scoggins received her BS degree from Kennesaw State University.

Ms. Waldrop began her career with Crown Asset Management in 2015. She has over 31 years of experience in the financial and debt collection industries, holding management positions within various segments of the market including legal servicing, debt buyer support, data management, process improvement, and consulting for marketplace support models. Ms. Waldrop gained extensive industry knowledge during her 27 years with Frederick J. Hanna & Associates, P.C, a leading creditor’s rights law firm, where she was the Executive Director of Legal Services. During her tenure with Hanna, Ms. Waldrop drastically increased productivity and revenue in both Georgia and their National Network through process improvements and strategic data management designs. Just prior to joining Crown Asset, she was the Executive Vice President of RNN Group, LLC where she innovatively used her vast knowledge of the industry to create, implement, consult, and manage a legal support product catering to law firms and financial institutions. Ms. Waldrop graduated Summa Cum Laude from Mercer University, obtained her Juris Doctorate degree from John Marshall Law School Atlanta, and is an active member of the GA Bar.