Consumer Experience

We strive to exceed standards in all we do, and we are dedicated to ensuring fairness and respect for all of the consumers served through our account servicers. The entire Crown Asset Management team is dedicated to finding ways to improve the consumer experience throughout the lifecycle of every account.  The information below may assist consumers with resources that can help them to improve their financial situation.


Consumer Protection

There are two primary federal regulatory bodies that provide oversight to the Accounts Receivable Management industry– the Federal Trade Commission and the Consumer Financial Protection Bureau. Consumers can visit the  FTC and CFPB websites to learn more about what these agencies are doing to help protect consumers in the financial marketplace and to access helpful resources

Identity Theft

Having your identity stolen is a difficult challenge to overcome. We understand the complications that arise from identity theft and want consumers to be able to swiftly and effectively resolve such situations. Consumers can learn more about identity theft by visiting and reading about credit freezes, fraud alerts and much more. Fraud alerts can be a helpful tool to assist consumers to quickly identify potential identity theft so they can take quick action to correct the issue.


Credit Reporting

Consumers can  routinely check their credit reports to proactively identify any items in need of correction or removal. Consumers are entitled to receive a free copy of their credit report from each of the 3 credit bureaus — TransUnion, Equifax, and Experian– annually upon request.

Consumer Comments Form

    Useful Consumer Websites

    Financial literacy resources are available to assist with learning more about common consumer topics such as saving, budgeting, reducing debt, and more. The free resources listed below offer detailed information, tools, and guidance a wide range of consumers can use for growing in financial wellness.

    This resource provided by the Receivables Management Association International offers a mix of free educational and practical information about personal consumer finance. Read, listen, and watch written and multimedia resources about different financial products and plan for your future using calculators, planning templates, and other tools available through the website.

    This resource is provided by the Federal Trade Commission (FTC) to equip  consumers with important information on managing money, using credit carefully and protecting your identity from fraud. This powerful consumer resource offers basic information that can serve as the foundation for financial literacy. The FTC also provides guidance and alerts to protect consumers from scams and unfair consumer practices.


    Developed by the Financial Literacy & Education Commission, this website offers key consumer finance information to help consumers better understand and manage their money. With resources geared toward every age group, including children, readers can learn about the “5 pillars of financial literacy:” Spend, Earn, Save & Invest, Protect and Borrow.


    The Jump$tart Coalition works to raise awareness about the importance of financial literacy and the need for financial education among youth. This 501(c)(3) based in Washington D.C. fosters collaboration among financial literacy stakeholders, and promotes and supports effectiveness in financial education endeavors. The Jumpstart Clearinghouse portion of the site helps users locate financial education resources by keyword search or audience/type/price filters, including some free resources.


    Consumer Notice

    New York City Consumers: Crown Asset Management does not offer any language access services in writing or verbally. A translation and description of commonly-used debt collection terms in multiple languages is available by visiting

    Privacy Notice

    To learn more about how Crown Asset Management uses your personal information click here.
    South Carolina Consumers: To learn more about South Carolina Consumer Rights and Responsibilities click here.
    California Consumers: To view CAM’s California Residence Privacy Notice, click here