About Us
Who Is Crown Asset Management?
Crown Asset Management, LLC is recognized by RMAI as a Certified Receivables Business, signifying our commitment to best practices and high standards throughout our organization. We take a consumer-centric approach and believe in treating all consumers with respect. Our core values are Excellence, Integrity, Reliability, Respect, Teamwork and Leadership.
Our leadership team has extensive experience acquiring and managing distressed consumer receivables. We outsource our purchased accounts to a nationwide, proprietary network of meticulously selected and consistently monitored collection agencies and law firms.
Meet the Team
Founded in 2004 by Brian K. Williams, Crown Asset Management is recognized by RMAI as a Certified Receivables Business. We have built a tenured team of experienced industry professionals focused on providing the best possible experience for consumers while achieving appropriate financial returns for our investors. Our team is dedicated to building and maintaining positive and successful, long-term, relationships both within our company and within our partner network. Crown Asset Management was named one of the Best Places to Work in Collections in 2020, 2021, 2022, and again in 2023.
Compliance Management
Crown Asset Management’s executive team has deep knowledge and extensive experience in the Receivables Management industry which provides a solid foundation for developing and maintaining our comprehensive policies and procedures based on industry best practices, laws, and regulations. Our policies, procedures, and processes have been thoughtfully created and are routinely reviewed and updated in accordance with the Consumer Financial Protection Bureau’s (CFPB) Supervision and Examination Manual. Crown Asset Management strictly adheres to all applicable state, local, and federal regulations related to accounts receivable management, and maintains a comprehensive Compliance Management System (CMS).
Crown Asset Management is proud to be a member of Receivables Management Association International (formerly DBA), ACA International, the National Creditors Bar Association (formerly NARCA), the Consumer Relations Consortium, and the Better Business Bureau. These associations work hard to keep members like us apprised of legislative and regulatory updates and develop thought-provoking professional development materials, helping us ensure the best service possible is provided to both our issuer partners and to consumer account holders.
We believe all consumers should be treated fairly with dignity and respect. Consumers experiencing problems, issues, concerns, or complaints regarding any of our servicers are welcome to file a report with us by emailing our Chief Compliance Officer, Joel May, at [email protected], and we will strive to ensure a timely response.
| RMAI Certified Receivables Compliance Professional (CRCP) | RMAI Certified Receivables Business (CRB) |
|---|---|
| Number: P2302-1514 CRCP Year Certified: 2023 |
Number: C1408-1023 CPRC Year Certified: 2014 |
Contact CAM’s Chief Compliance Officer, Joel May, by emailing [email protected].
Collection Agency & Attorney Network
Crown Asset Management has spent extensive time and effort building and maintaining a reputable network of collection agencies and law firms to service accounts in various stages of the recovery lifecycle throughout the United States. As part of our thorough onboarding process and rigorous vendor management and compliance programs, servicers are subject to continuous audit and review of their physical security, data security, information storage and access, licensing, training, insurance, consumer disputes and complaints handling, accounting practices, internal audit, and account management practices. Following acquisition and post-purchase assessment, Crown Asset Management places all accounts with our network of partners for direct account management and consumer communication.
