About Us
Who Is Crown Asset Management?
Crown Asset Management, LLC is recognized by RMAI as a “Certified Receivables Business” with extensive experience acquiring distressed consumer receivables. We outsource our purchased accounts to a nationwide, proprietary network of meticulously selected and consistently monitored collection agencies and law firms.
We have purchased over five hundred portfolios, including portfolios originated as credit card accounts, automobile loans, consumer loans, marketplace lending, judgments, and other types of specialty portfolios. Additionally, our company has over a decade of operating history available for analysis when underwriting potential investments in new portfolios. Our history is supplemented by rigorous data and predictive analysis efforts, allowing us to accurately project portfolio cash flow. Our strategic approach ultimately drives our return on investment while ensuring consumers are treated with fairness and respect.
Crown Asset Management utilizes a cutting-edge predictive analytical model during pre-purchase portfolio due diligence. Coupled with the historical comparable results, the company can more accurately predict the expected returns for various asset classes and collection streams. We continue to refine the analytical model to include new and evolving variables.
Meet the Team
Founded in 2004 by Brian K. Williams, Crown Asset Management is recognized by RMAI as a “Certified Receivables Business.” We have built a team of experienced industry executives focused on providing the best possible experience for consumers while achieving appropriate financial returns for our investors. Our team is dedicated to building and maintaining positive and successful, long-term, relationships both within our company and within our partner network. Crown Asset Management was named one of insideARM’s Best Places to Work in Collections in 2020, 2021, and again in 2022.
Compliance Management
Crown Asset Management’s executive team has extensive experience in the Accounts Receivable Management industry which provides a solid foundation for developing and maintaining our comprehensive policies and procedures based on industry best practices, laws, and regulations. Our policies, procedures, and processes have been thoughtfully created and are routinely reviewed and updated in accordance with the Consumer Financial Protection Bureau’s (CFPB) Supervision and Examination Manual. Crown Asset Management strictly adheres to all applicable state, local, and federal regulations related to accounts receivable management, and maintains a comprehensive Compliance Management System (CMS).
Crown Asset Management is proud to be a member of Receivables Management Association International (formerly DBA), ACA International, the National Creditors Bar Association (formerly NARCA), the Consumer Relations Consortium, InsideARM Innovation Council, and the Better Business Bureau. These associations work hard to keep members like us apprised of legislative and regulatory updates and develop thought-provoking professional development materials, helping us ensure the best service possible is provided to both our issuer partners and to consumer account holders.
We believe all consumers should be treated fairly with dignity and respect. Consumers experiencing problems, issues, concerns, or complaints regarding any of our servicers are welcome to file a report with us by emailing our Chief Compliance Officer, Joel May, at [email protected], and we will strive to ensure a timely response.
| RMAI Certified Receivables Compliance Professional (CRCP) | RMAI Certified Receivables Business (CRB) |
|---|---|
| Number: P2302-1514 CRCP Year Certified: 2023 |
Number: C1408-1023 CPRC Year Certified: 2014 |
Contact CAM’s Chief Compliance Officer, Joel May, by emailing [email protected].
Collection Agency & Attorney Network
Crown Asset Management has spent extensive time and effort building a highly reputable network of outsourced collection agencies and law firms that manage various stages of the account recovery lifecycle in all 50 states. In addition to our rigorous vendor management and compliance programs, servicers are subject to continuous audit and review of their physical security, data security, information storage/access, licensing, training, insurance, consumer disputes/complaints handling, accounting practices, and account management practices. Following acquisition and post-purchase assessment, Crown Asset Management places all accounts with our outsourced network for account management.
