MEET THE TEAM
Brian K. Williams
Chief Executive Officer
Mr. Williams co-founded Crown Asset Management in 2004. He began his financial career in 1997 by obtaining his National Association of Securities Dealers licenses and becoming a Registered Representative with Merrill Lynch. He later left Merrill Lynch and began working for First Union National Bank/First Union Securities in Atlanta. At First Union, he continued to expand his focus in financial services to include investment advisory, consumer, commercial lending and many other banking and investment services. For four years, Mr. Williams served as a consultant to another debt management company, where he advised on various strategic and operational issues. He has overseen the Company’s capital raising efforts for purchasing receivables. He is also responsible for establishing, managing and cultivating client and vendor relationships. Since 2002, Mr. Williams has been directly involved in the purchase and sale of more than $8.0 billion of face value in receivables. Mr. Williams earned his BS in Finance from Florida State University.
Scott E. Arnold
Chief Financial Officer
Mr. Arnold joined the Company as Chief Financial Officer in 2016. He has over 25 years of accounting, finance and management experience. Mr. Arnold is a former Director in KPMG’s transaction advisory service practice where he provided acquisition due diligence services to multinational clients in a myriad of industries. He was also a Director in Navigant Consulting’s lender services practice where he managed a consulting practice that provided quality of earnings analysis and other services to specialty lending groups. Most recently, Mr. Arnold served six years as Chief Financial Officer of a well-known international restaurant company and has served other companies in similar capacities. He is a former U.S. Navy Officer and is a veteran of Operation Desert Storm. Mr. Arnold received a BS in Mathematics from North Carolina State University, a MBA from National University and is a CPA.
Jessica Foster Kagansky
Senior Vice President of Operations
Ms. Kagansky joined Crown Asset Management in 2012. She has been managing in the debt collection and financial services industry since 1996 with experience in the debt buyer, collection agency, legal recovery, and legal network management segments of the market. She held various management positions at iQor (formerly IntelliRisk), including AVP of Operations and AVP of Global Compliance. She then moved into the legal collection arena joining National Attorney Network, where she was Manager of Relationship Management. In this position, she increased market share and successfully fostered several high-profile, high-value client relationships. She later held the Litigation Network Manager position with a mid-sized debt buyer, increasing the size and profitability of their legal network. Just prior to joining Crown Asset, Ms. Kagansky worked as the Director of Operations for a collection law firm where her core responsibilities included managing the legal collection operations and managing that firm’s nationwide legal network. She attended Gainesville State College and the University of North Georgia and is a regular attendee at industry related courses and symposiums.
Roy D. Reagin
Chief Compliance Officer
Roy D. Reagin, Jr. is a Georgia native currently serving as Managing Attorney for the Georgia office of Ragan & Ragan, PC, a national creditor’s rights firm based out of New Jersey. Mr. Reagin has worked with the leading creditor’s rights litigation firms in Georgia since being admitted to the Georgia Bar in 1995. Mr. Reagin began his legal career as an associate attorney at Simpson Law Offices, a commercial litigation firm in Atlanta, Ga. Mr. Reagin then started and operated his own firm, Reagin Law Offices, for two years before selling his practice to and joining Frederick J Hanna & Associates as Managing Attorney. Mr. Reagin worked for Hanna, managing all aspects of consumer litigation, from July 1999 to June of 2008, during which he helped grow Hanna into a leading creditor’s rights firm specializing in the collection of charged off consumer debt. Mr. Reagin then founded and operated Reagin Law Group until April 2012, when Reagin Law Group combined its collection practice with McCullough, Payne & Haan (MPH), a full-service Creditor’s Right Law firm based in Atlanta. Mr. Reagin became a partner with MPH. In November 2014 Mr. Reagin left MPH to join Ragan & Ragan.
James A. Terwoord
Mr. Terwoord joined the Company in 2006 as CFO and now serves as a Senior Advisor. Mr. Terwoord has over 40 years of accounting, financial and management experience. He began his career at Arthur Andersen and Co., followed by a controllership at a large Coca-Cola bottling company. He then spent 14 years in the automobile rental industry where he was Chief Financial Officer of two publicly-traded companies, leading both through their IPOs. Mr. Terwoord also owned a manufacturing and distribution business for seven years before entering the debt buying industry in 2005, where he served as CFO of another debt buyer prior to joining Crown Asset Management. Mr. Terwoord received his BBA from Ohio University, his MBA from Youngstown State University and is a CPA.
Rochelle L. Kline
Ms. Kline joined Crown Asset Management in 2007. She has over 30 years of accounting and finance experience. Prior to joining Crown Asset, she served in various management positions at businesses and not-for-profit organizations located in Georgia. She successfully secured federal and state grants totaling $7.0 million annually and was responsible for maintaining integrity with federal and state reporting guidelines. Ms. Kline oversaw the implementation of new accounting software as the system of record for two different organizations. She has also served as Controller for an engineering firm in Augusta, Ga. Ms. Kline received her BBA from Augusta State University and her MBA from Shorter University.
Vice President of Data & Analytics
Mr. Dameron joined Crown Asset Management in 2006. He has over 15 years of experience in finance, database administration, programming, reporting and data analysis. Prior to joining Crown Asset, Mr. Dameron worked as a programmer and Information Technology Manager at Mid-Atlantic Financial Services, where he wrote custom, account-processing code and managed the ad hoc reporting needs of management and investors. Mr. Dameron earned a Bachelor of Software Development at Clayton State University.
Vice President of Operations
Mr. Grillo joined Crown Asset Management in 2014. He began his service in the debt collections industry in 1998 and has held various roles in production, management, analytics, and client services in both the agency and legal network arenas. Mr. Grillo gained extensive industry knowledge as a Supervisor and Division Manager with Allied Interstate. Later, he successfully held various management positions with iQor including Training Manager, Collections Manager, and Assistant Vice President of Operations in an office of 350 associates. Subsequently, he accepted a position with National Attorney Network a/k/a NCO managing vendor and client relationships. He attended Lamar University in Beaumont, TX and has regularly participated in industry related educational events.
Vice President of Audit & Compliance
Ms. Tucker joined Crown Asset Management in 2015 and has nearly 20 years of experience in the accounts receivables industry. Prior to joining Crown Asset, Ms. Tucker served as an Auditor at the National Attorney Network. She also held the Arbitration and Legal Operations Manager position at one of the industry’s leading law firms. Ms. Tucker is a veteran of the U.S. Navy. She is a member and Certified Receivables Compliance Professional of Risk Management Association International; certified Third Party Risk Professional; member and Scholar of The Association of Credit and Collection Professionals and earned her BS in Business Finance.
Lisa Gail Waldrop
Vice President of Legal Services
Ms. Waldrop began her career with Crown Asset Management in 2015. She has over 31 years of experience in the financial and debt collection industries, holding management positions within various segments of the market including legal servicing, debt buyer support, data management, process improvement, and consulting for marketplace support models. Ms. Waldrop gained extensive industry knowledge during her 27 years with Frederick J. Hanna & Associates, P.C, a leading creditor’s rights law firm, where she was the Executive Director of Legal Services. During her tenure with Hanna, Ms. Waldrop drastically increased productivity and revenue in both Georgia and their National Network through process improvements and strategic data management designs. Just prior to joining Crown Asset, she was the Executive Vice President of RNN Group, LLC where she innovatively used her vast knowledge of the industry to create, implement, consult, and manage a legal support product catering to law firms and financial institutions. Ms. Waldrop graduated Summa Cum Laude from Mercer University, obtained her Juris Doctorate degree from John Marshall Law School Atlanta, and is an active member of the GA Bar.
Director of Process Management
Ms. Scoggins joined Crown Asset Management in February 2018. She has over 20 years’ experience across all phases of account management, receivables management, banking operations and general operations with an emphasis on large complex projects, system conversions, implementations, and process improvements. She was VP of Operations at Prudential Bank and served as Project Lead for the startup of GMAC Bank. Ms. Scoggins supported the National Attorney Network through many buyouts and its ultimate transition to Capital One in 2016. Ms. Scoggins has a wealth of experience managing day-to-day process improvements and conversions across many organizations and platforms. Ms. Scoggins received her BS degree from Kennesaw State University.
Director of Business Development
Mr. Deter is Director of Business Development and joined Crown Asset Management in May 2018, bringing 32 years of Accounts Receivable Management experience. He has served in several key senior management roles including 17 years with Discover Card where he managed Discover’s former debt sales program. He has also served as EVP of Acquisitions and Business Development in the debt purchasing sector and as VP of Compliance with a third-party collection agency. Mr. Deter’s experience in the issuer and purchaser positions, combined with his experience surrounding compliance, provides unique knowledge and understanding of debt sale transactions and relationships. He attended Franklin University and is a regular attendee and speaker at industry conferences.
Ms. Dameron began her career with CAM in 2011. She has over 18 years of accounting experience. Before joining CAM, she managed the operational and accounting functions of a Communications firm. During her tenure with that firm, Ms. Dameron successfully increased that firm’s accounts receivables turnover rate by 35%. She developed the company’s inventory management strategy by maximizing the availability of working capital. Ms. Dameron received her Bachelor’s Degree in Accounting and Master’s Degree in Finance from Ashford University.
Ms. Luebcke joined Crown Asset Management in 2017, bringing over 15 years of customer service and management experience in the accounts receivable management and payment processing industries. Most recently, Ms. Luebcke served as VP of Service for FHS | Seniorcare Payment Solutions where she oversaw the teams responsible for relationship management, client and caregiver support, benefits analysis, and processing, as well as EasyPay, the company’s ‘private pay’ customer portal. She also served as VP of Litigation Network Management and VP of Investor Relations for a mid-sized debt buyer. Previously, she oversaw the customer service team, new client onboarding, and major account management as the Director of Customer Support at Payliance, a payments and collection services business with 30,000+ customers. Ms. Luebcke earned her Bachelor’s Degree in Music and Master’s Degree in Music Education from the University of Mississippi.
Ms. Taylor joined Crown Asset Management in February 2016 with over 10 years of experience in the debt collection industry. Ms. Taylor brought with her a wealth of knowledge from the legal side of the industry. She began her career with Frederick J. Hanna & Associates, P.C. in 2007, where she held several positions that included managing inventory as Account Manager for two of the Firm’s highest profile clients, quickly advancing to Audit Coordinator for the Georgia Legal Division of Operations. She has completed multiple continuing education courses at Emory University and is a regular attendee at industry related educational events.