Meet The Team

Mr. Williams co-founded Crown Asset Management in 2004. He began his financial career in 1997 by obtaining his National Association of Securities Dealers licenses and becoming a Registered Representative with Merrill Lynch. He later left Merrill Lynch and began working for First Union National Bank/First Union Securities in Atlanta. At First Union, he continued to expand his focus in financial services to include investment advisory, consumer, commercial lending and many other banking and investment services. For four years, Mr. Williams served as a consultant to another debt management company, where he advised on various strategic and operational issues. He has overseen the Company’s capital raising efforts for purchasing receivables. He is also responsible for establishing, managing and cultivating client and vendor relationships. Since 2002, Mr. Williams has been directly involved in the purchase and sale of more than $8.0 billion of face value in receivables. Mr. Williams earned his BS in Finance from Florida State University. Mr. Williams is an active member of Receivables Management Association International (RMAI). He has served as a volunteer for various RMAI committees since 2015 and was elected to the 2021 RMAI Board of Directors.

Mr. Arnold joined the Company as Chief Financial Officer in 2016. He has over 25 years of accounting, finance and management experience. Mr. Arnold is a former Director in KPMG’s transaction advisory service practice where he provided acquisition due diligence services to multinational clients in a myriad of industries. He was also a Director in Navigant Consulting’s lender services practice where he managed a consulting practice that provided quality of earnings analysis and other services to specialty lending groups. Most recently, Mr. Arnold served six years as Chief Financial Officer of a well-known international restaurant company and has served other companies in similar capacities. He is a former U.S. Navy Officer and is a veteran of Operation Desert Storm. Mr. Arnold received a BS in Mathematics from North Carolina State University, a MBA from National University and is a CPA.

Shawn joined the Company in 2020 as Director of Finance. His responsibilities include capital markets, prospective portfolio acquisition evaluation, mergers and acquisitions, due diligence, deal structuring, legal documentation, and relationship management. Prior to joining Crown Asset Management, Shawn was the Senior Director of Business Development for Ovation Partners, an Austin, TX based open-end private credit fund focused on specialty finance transactions in lender finance, litigation finance, distressed debt investing, and supply chain finance. Prior to Ovation, Shawn spent nine years at CIBC Bank USA (formerly known as The PrivateBank) where he was a Managing Director in the Specialty Finance / Lender Finance group. While at CIBC, Shawn was instrumental in helping grow the group’s loan portfolio to over $1 billion. He has extensive experience in lending to direct and indirect non-bank financial institutions focused on near-prime and non-prime consumer markets, commercial finance companies, as well as distressed debt investors. Shawn prides himself on being a trustworthy business partner with the necessary industry experience to add meaningful shareholder value. Shawn holds a Bachelor of Business Administration (Finance and Marketing) as well as an MBA (Financial Analysis / Investments and Project Management) both from Saint Xavier University. He is actively involved in Big Brothers Big Sisters, the Receivables Management Association, the American Financial Services Association, the Structured Finance Network, and was formerly a member of Saint Xavier’s football team.

Mr. May joined Crown Asset Management in 2022 as General Counsel. He has 15 years of legal and regulatory compliance experience in the consumer finance industry. Prior to joining the Company, Mr. May served as Assistant General Counsel for a leading non-bank financial services company. With his background, he brings expertise in several consumer finance law areas such as the Equal Credit Opportunity Act, the Fair Credit Reporting Act, Gramm-Leach-Bliley, the Fair Debt Collection Practices Act, and others. He has a history of successful dealings with state and federal regulators. Mr. May graduated with a Bachelor of Science in Political Science from Kennesaw State University and he earned his Doctor of Jurisprudence from The University of Tennessee.

Mr. Terwoord joined the Company in 2006 as CFO and now serves as a Senior Advisor. Mr. Terwoord has over 40 years of accounting, financial and management experience. He began his career at Arthur Andersen and Co., followed by a controllership at a large Coca-Cola bottling company. He then spent 14 years in the automobile rental industry where he was Chief Financial Officer of two publicly-traded companies, leading both through their IPOs. Mr. Terwoord also owned a manufacturing and distribution business for seven years before entering the debt buying industry in 2005, where he served as CFO of another debt buyer prior to joining Crown Asset Management. Mr. Terwoord received his BBA from Ohio University, his MBA from Youngstown State University and is a CPA.

Mr. Deter is Director of Business Development and joined Crown Asset Management in May 2018, bringing 32 years of Accounts Receivable Management experience. He has served in several key senior management roles including 17 years with Discover Card where he managed Discover’s former debt sales program. He has also served as EVP of Acquisitions and Business Development in the debt purchasing sector and as VP of Compliance with a third-party collection agency. Mr. Deter’s experience in the issuer and purchaser positions, combined with his experience surrounding compliance, provides unique knowledge and understanding of debt sale transactions and relationships. He attended Franklin University and is a regular attendee and speaker at industry conferences.

Ms. Kagansky joined Crown Asset Management in 2012. She has been managing in the debt collection and financial services industry since 1996 with experience in the debt buyer, collection agency, legal recovery, and legal network management segments of the market. She held various management positions at iQor (formerly IntelliRisk), including AVP of Operations and AVP of Global Compliance. She then moved into the legal collection arena joining National Attorney Network, where she was Manager of Relationship Management. In this position, she increased market share and successfully fostered several high-profile, high-value client relationships. She later held the Litigation Network Manager position with a mid-sized debt buyer, increasing the size and profitability of their legal network. Just prior to joining Crown Asset, Ms. Kagansky worked as the Director of Operations for a collection law firm where her core responsibilities included managing the legal collection operations and managing that firm’s nationwide legal network. She attended Gainesville State College and the University of North Georgia and is a regular attendee at industry related courses and symposiums. Ms. Kagansky currently sits on the Consumer Relations Consortium’s Regulatory Steering Committee.

Ms. Scoggins joined Crown Asset Management in February 2018. She has over 20 years’ experience across all phases of account management, receivables management, banking operations and general operations with an emphasis on large complex projects, system conversions, implementations, and process improvements. She was VP of Operations at Prudential Bank and served as Project Lead for the startup of GMAC Bank. Ms. Scoggins supported the National Attorney Network through many buyouts and its ultimate transition to Capital One in 2016. Ms. Scoggins has a wealth of experience managing day-to-day process improvements and conversions across many organizations and platforms. Ms. Scoggins received her BS degree from Kennesaw State University.

Ms. Waldrop began her career with Crown Asset Management in 2015. She has over 31 years of experience in the financial and debt collection industries, holding management positions within various segments of the market including legal servicing, debt buyer support, data management, process improvement, and consulting for marketplace support models. Ms. Waldrop gained extensive industry knowledge during her 27 years with Frederick J. Hanna & Associates, P.C, a leading creditor’s rights law firm, where she was the Executive Director of Legal Services. During her tenure with Hanna, Ms. Waldrop drastically increased productivity and revenue in both Georgia and their National Network through process improvements and strategic data management designs. Just prior to joining Crown Asset, she was the Executive Vice President of RNN Group, LLC where she innovatively used her vast knowledge of the industry to create, implement, consult, and manage a legal support product catering to law firms and financial institutions. Ms. Waldrop graduated Summa Cum Laude from Mercer University, obtained her Juris Doctorate degree from John Marshall Law School Atlanta, and is an active member of the GA Bar.

Ms. Luebcke joined Crown Asset Management in 2017, bringing over 15 years of customer service and management experience in the accounts receivable management and payment processing industries. Most recently, Ms. Luebcke served as VP of Service for FHS | Seniorcare Payment Solutions where she oversaw the teams responsible for relationship management, client and caregiver support, benefits analysis, and processing, as well as EasyPay, the company’s ‘private pay’ customer portal. She also served as VP of Litigation Network Management and VP of Investor Relations for a mid-sized debt buyer. Previously, she oversaw the customer service team, new client onboarding, and major account management as the Director of Customer Support at Payliance, a payments and collection services business with 30,000+ customers. Ms. Luebcke earned her Bachelor’s Degree in Music and Master’s Degree in Music Education from the University of Mississippi.

Mr. Dameron joined Crown Asset Management in 2006. He has over 15 years of experience in finance, database administration, programming, reporting and data analysis. Prior to joining Crown Asset, Mr. Dameron worked as a programmer and Information Technology Manager at Mid-Atlantic Financial Services, where he wrote custom, account-processing code and managed the ad hoc reporting needs of management and investors. Mr. Dameron earned a Bachelor of Software Development at Clayton State University.

Ms. Tucker joined Crown Asset Management in 2015 and has over 21 years of experience in the accounts receivables industry. Prior to joining Crown Asset, Ms. Tucker served as an Auditor at the National Attorney Network. She also held the Arbitration and Legal Operations Manager position at one of the industry’s leading law firms. Ms. Tucker is a member and Certified Receivables Compliance Professional of the Receivables Management Association International; certified Third-Party Risk Professional; member and Scholar of The Association of Credit and Collection Professionals.  Ms. Tucker earned her B.S. degree in Business Finance and is a veteran of the U.S. Navy.

Mr. Grillo joined Crown Asset Management in 2014. He began his service in the debt collections industry in 1998 and has held various roles in production, management, analytics, and client services in both the agency and legal network arenas. Mr. Grillo gained extensive industry knowledge as a Supervisor and Division Manager with Allied Interstate. Later, he successfully held various management positions with iQor including Training Manager, Collections Manager, and Assistant Vice President of Operations in an office of 350 associates. Subsequently, he accepted a position with National Attorney Network a/k/a NCO managing vendor and client relationships. He attended Lamar University in Beaumont, TX and has regularly participated in industry related educational events.

Ms. Kline joined Crown Asset Management in 2007. She has over 30 years of accounting and finance experience. Prior to joining Crown Asset, she served in various management positions at businesses and not-for-profit organizations located in Georgia. She successfully secured federal and state grants totaling $7.0 million annually and was responsible for maintaining integrity with federal and state reporting guidelines. Ms. Kline oversaw the implementation of new accounting software as the system of record for two different organizations. She has also served as Controller for an engineering firm in Augusta, Ga. Ms. Kline received her BBA from Augusta State University and her MBA from Shorter University.

Ms. Gonzales joined Crown Asset Management in 2021. She began her service in the accounts receivable industry in February 2000 and has held various roles in production, management, training, auditing, and compliance. Starting her industry career at Diversified Collection Services (now Performant) in production management; she transitioned that leadership experience to Collection Technology, Inc. where she managed, trained, and developed a department of 120+ employees on the US Department of Education and other student loan contracts. She subsequently gained extensive compliance and auditing management skills where she successfully developed staff and significantly improved overall client auditing scores while simultaneously enhancing and simplifying relevant policies and procedures related to federal and private student loans, medical and various financial services at Financial Asset Management Systems, Inc. Ms. Gonzales is a regular attendee at industry related educational courses and events.

Ms. McGill joined Crown Asset Management in 2021. She brings over 20+ years of mid to senior level of human resources’ management experience working for large Fortune 500 companies such as AT&T, Comcast and JC Penney to name a few. Most recently, Ms. McGill served as the Senior Regional HR Manager for a large Furniture retailer where oversaw the entire human capital management for 1,000 employees in 7 states. Ms. McGill also served as the Director of Human Resources for AFC Enterprises, Inc. where she partnered with 4 Brand HR Vice Presidents (Church’s, Popeye’s Cinnabon and Seattle’s Best Coffee) to align and drive functional human resources initiatives for over 500 company owned locations in 8 states. She previously held the position of Senior HR Manager for JC Penney’s 2nd largest logistics center located in Georgia where she successfully led a massive workforce restructuring initiative with over 2000 employees and contractors. Ms. McGill has extensive experience as a trusted advisor with leadership teams on the execution of strategic and tactical HR processes including employee relations, talent acquisition, performance management cycle and talent planning and development. Ms. McGill has her PHR certification and received her Masters’ degree from National-Louis University in Human Resources Management and Development. She has also been an active member of SHRM-National since 2010.

Ms. Dameron began her career with CAM in 2011. She has over 18 years of accounting experience. Before joining CAM, she managed the operational and accounting functions of a Communications firm. During her tenure with that firm, Ms. Dameron successfully increased that firm’s accounts receivables turnover rate by 35%. She developed the company’s inventory management strategy by maximizing the availability of working capital. Ms. Dameron received her Bachelor’s Degree in Accounting and Master’s Degree in Finance from Ashford University.

Ms. Vee joined Crown Asset Management in February 2021 as Director of Operations, bringing over 25 years of accounts receivable and data management experience. Before joining Crown Asset Management, Ms. Vee served as President of Operations & Systems for a mid-sized debt buyer leading a team of professionals responsible for inventory management and strategy, system enhancements and administration, credit bureau reporting, client relations, and general operations. Her accounts receivable career includes senior management positions with private debt buyers, collection agencies, and issuing banks. Ms. Vee has a diverse career background spanning technical and operational functions, emphasizing automation, machine learning, and process improvement.

Mr. Winters joined Crown Asset Management in 2023 as Corporate Counsel. He has 10 years of legal and compliance experience.  Prior to joining Crown, Mr. Winters served as an attorney for a large multinational law firm. Additionally, he has successfully represented clients in all phases of litigation and has tried numerous cases before juries and judges through the State of Georgia and in Federal Court. Following his time as a litigator, he spent time as a Corporate Counsel for a lending non-bank financial services Company. With his background, he brings expertise in litigation strategy and financial law areas as the Equal Credit Opportunity Act, the Fair Credit Reporting Act, Gramm-Leach-Bliley, the Fair Debt Collections Act, and others. Mr. Winters graduated with a Bachelor of Arts in History and Sociology from the University of Georgia and he earned his Doctor of Jurisprudence from Georgia State University College of Law.

Ms. Taylor joined Crown Asset Management in February 2016 with over 10 years of experience in the debt collection industry. Ms. Taylor brought with her a wealth of knowledge from the legal side of the industry. She began her career with Frederick J. Hanna & Associates, P.C. in 2007, where she held several positions that included managing inventory as Account Manager for two of the Firm’s highest profile clients, quickly advancing to Audit Coordinator for the Georgia Legal Division of Operations. She has completed multiple continuing education courses at Emory University and is a regular attendee at industry related educational events.

Mike Kowski joined Crown Asset Management in March 2018, with over 20 years’ experience in accounts receivables. Mike has held various roles of responsibility including production, management, information technology, as well as client services in both the agency and legal network arenas. Mr. Kowski started as a Collector, and quickly advanced to Collections Manager where he managed a team of 50+ associates.  Mr. Kowski then transitioned to a role as an IT Liaison for TDM, before accepting a position as a Relationship Analyst at National Attorney Network/ NCO and later Capital One. Mr. Kowski’s extensive experience in the collections and his proven track record of exceptional client and customer service has led him to his current role as the Media Manager. Mr. Kowski received his Bachelor of Science degree from The University of Phoenix.

Ms. Pittman joined Crown Asset Management in 2016 as an Operational Support Specialist in the Legal Department. Her knowledge, skill set and talent allowed her to quickly advance into a leadership role. Prior to joining Crown, Ms. Pittman worked years in local government finance and served as top performer for a leading financial verification company. Ms. Pittman is alumni of Macon State College, a regular attendee of industry related courses, and has been CDIA certified since 2020.

Ms. Eckert has more than 15 years of experience in the banking and debt collections industry; holding several positions in Operations and Management at Truist, formerly known as SunTrust.   Most recently, she held the position of Default Accounting Senior Manager, however, most of her tenure was spent as the Default Vendor Manager, AVP where she oversaw a team of professionals responsible for serving as liaisons between eighteen third-party vendors.  In this role, Ms. Eckert was instrumental in identifying cost-saving opportunities which resulted in estimated savings of $2.1MM annually.  Her experience includes Fintech, auto deficiency, HELOC, student lending, DDA, and both commercial and credit card portfolios.  She was also the recipient of a 2012 Compass Award for Teamwork as well as the 2021 Truist Performance Award for Leadership and Teamwork; an award that is only received by the top 1% of the company.  She has completed multiple continuing education courses through remote learning and regularly attends industry-related educational events.