Frequently Asked Questions


Who is Crown Asset Management?

Crown Asset Management, LLC (“CAM”) is a debt purchaser whose principle purpose is acquiring consumer receivables assets from originating creditors and other businesses after the receivable has charged off.

Why am I being told to call another company if Crown owns my account?

CAM places all consumer accounts into our network of collection agencies and law firms. These servicers work with the consumer to resolve accounts.

Can I send payment directly to Crown?

Because all collection matters are handled by CAM’s servicers, we ask that consumers communicate directly with the assigned collection agency or law firm handling the account.

What should I do if the debt doesn’t belong to me?

The collection agency or law firm assigned to handle the consumer’s account has processes in place for reporting dispute and fraud claims to CAM for investigation. Consumers should contact the servicer handling the account for additional information on how to lodge a dispute or fraud claim.

How do I prove that my account has been settled?

In the event that an account has been settled, the consumer may contact the collection agency or law firm that handled the matter to obtain confirmation.