Frequently Asked Questions2020-06-24T17:52:41-04:00

FREQUENTLY ASKED QUESTIONS

What is Crown Asset Management?2021-07-14T15:30:36-04:00

Crown Asset Management, LLC is a RMAI Certified Receivables Business and debt purchasing firm with extensive experience acquiring distressed consumer receivables. We purchase account portfolios from originating creditors and other businesses after they have been unable to collect on past due balances.

After accounts are purchased, they are placed with our outsourced network of collection agencies and attorneys who contact consumers to reach account resolution. Our network consists of a carefully selected and thoroughly vetted proprietary nationwide set of reputable account servicers.

Why am I being told to call another company if Crown Asset Management owns my account?2021-07-14T15:31:30-04:00

After purchasing account portfolios, we place all accounts into our outsourced network of collection agencies and law firms. These servicers contact consumers and work directly with the consumers to resolve accounts.

Crown Asset believes all consumers should be treated fairly with dignity and respect.  Consumers experiencing problems, issues, concerns, or complaints regarding any of our servicers are welcome to file a report with us by emailing our Chief Compliance Officer, Roy Reagin, at cco@crownasset.com, and we will strive to ensure a timely response.

Can I send payment directly to Crown Asset?2021-07-14T15:32:13-04:00

We encourage consumers to send all payments to our outsourced collection agency and law firm servicer that most recently contacted you. Because all collection matters are handled by our network, we ask that consumers communicate directly with the assigned collection agency or law firm handling the account.

 

What should I do if the debt doesn’t belong to me?2021-07-14T15:32:48-04:00

Each collection agency or law firm assigned to handle the account has processes in place for managing dispute and fraud claims. Consumers should contact the outsourced collection agency or law firm handling the account for additional information on how to submit a dispute or fraud claim. We also suggest visiting RMAI’s Consumer Resources web page for helpful information.

How do I prove that my account has been settled?2021-07-14T15:34:12-04:00

In the event that an account has been settled, consumers may contact the company that accepted the settlement to obtain confirmation.  The confirmation should then be provided to the outsourced collection agency or law firm servicing their account.

What is the phone number for Crown Asset Management?2021-07-14T15:33:36-04:00

Consumers can call our office number using the toll-free phone number for Crown Asset Management: 866-696-4442

 

 

 

What are the hours of operation for Crown Asset Management?2021-07-14T15:36:31-04:00

Our office is open Monday – Friday from 8am to 4pm ET.

What should I do if I am the victim of Identity Theft?2021-07-14T15:36:22-04:00

If you believe you have been the victim of Identity Theft we request you contact the collection agency or law firm servicing your account to discuss their process for reporting the situation. We also encourage consumers to review the identity theft information available on the Federal Trade Commission website.

Is Crown Asset Management a legitimate company?2021-07-14T15:30:16-04:00

Crown Asset Management is a legitimate business that acquires distressed consumer receivables. Our company is headquartered in Duluth, GA. We have extensive experience within the Accounts Receivable Management (ARM) industry and have earned the distinction of being a Certified Receivables Business by Receivables Management Association International (Certification Number: C1408-1023). Our certification is a testament to our commitment to best practices and routine audit to ensure service excellence throughout our processes and those of our network partners, and our standards exceed regulatory guidelines.

How can I contact Crown Asset Management?2021-07-14T15:34:54-04:00

Consumers can call our office using the toll free phone number for Crown Asset Management:

866-696-4442

Who does Crown Asset Management represent?2021-07-14T15:37:32-04:00

Crown Asset Management purchases non-performing account portfolios from originating creditors and other businesses. Once we acquire an account, Crown Asset Management becomes the current creditor.

After we acquire portfolios, our network of outsourced collection agencies and law firms work directly with consumers to resolve outstanding account balances. Our nationwide outsourced network services accounts throughout all stages of the recovery lifecycle.

Who does Crown Asset Management collect for?2021-07-26T08:17:18-04:00

Crown Asset Management is not a debt collector; we are a debt purchasing firm.  All collection activity on accounts owned by Crown Asset Management is professionally managed by our outsourced nationwide network of selectively approved and consistently monitored collection agencies and law firms.

After we purchase account portfolios from originating creditors and other businesses, all accounts are placed into our network of collection agencies and law firms who contact and work directly with the consumers to reach account resolution. Consumers needing support with their account should communicate directly with the assigned collection agency or law firm handling the account.

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